FAQ

FAQs

Question 1: Do the heaters smell?

These days, paraffin heaters do not smell. This is due to the very good quality of the paraffin used on the one hand (we recommend Firelux) and the quality and composition of the wicks, which also serve as filters, on the other.

Only when a heater is turned on or off is it possible that it may cause an odour because the heater does not operate at full capacity straight away – the wick first has to burn evenly, like a candle.

 

Question 2: Does the heater need a lot of oxygen?

Oxygen is always required for combustion. This concept applies in our Zibro heaters too. The heater uses the oxygen in the room in which it is placed. If a room is ventilated normally, there will be sufficient oxygen in the room. A number of our appliances feature an electronic safeguard that switches the heater off if there is insufficient oxygen in the room.

 

Question 3: Is moisture generated during the heating process?

Zibro heaters generate approximately just 1 litre of water vapour per litre of fuel burned. This is very little. Paraffin heaters are even frequently used to dry out cellars, for example.

 

Question 4: Are the heaters safe?

All of the heaters are safe; they are marked with the CE, NF or GS symbol and some of them also feature an electronic safety system. In addition, the appliances cut out automatically if they are bumped into or tip over.

 

What fuel is suitable?

We recommend you use Firelux, which is free of aromatics and low in sulphur. Its combustion is clean, so the lifespan of your heater and your wick is increased. Avoid using lamp oil, as this will quickly clog up the wick and also smells when burned.

 

Question 1: How should the air conditioner be transported?

The air conditioner should be transported in an upright position and in its original packaging to prevent it from being damaged!

 

Question 2: Can I use the air conditioner directly after buying it?

No. Like a fridge or freezer, the appliance should be left to stand upright for at least two hours after being moved. We even recommend you wait 24 hours before using it.

 

Question 3: My remote control isn’t working. Why is this?

The batteries may be dead or your appliance may be in direct sunlight or is being heated locally in some other way, which will affect the remote control signal.

 

Question 4: How long does it take for a room to be cooled?

This depends on what’s in the room, what materials the room is made of, the thermal load, etc. The answer to this question varies for every room and every situation.

 

Question 5: Do the air conditioners use a lot of electricity?

At an output of 2.9 kW, an air conditioner’s electricity consumption is just 1.1 kW. The appliance’s cooling capacity is therefore not equal to its electricity consumption.

 

Question 6: If a portable air conditioner’s tube is supposed to be hung out of the window, doesn’t this mean all the heat can come back in?

Yes, it does. You therefore have to minimise the air that’s able to flow in through the open window. To achieve this, please also use the foam components provided.

 

Question 7: Can the portable air conditioner’s air tube be extended?

No, the portable air conditioner’s air tube may not be extended. The shorter the tube, the better. In addition, the tube should not be bent sharply.

Kerosene

FAQs

Question 1: Do the heaters smell?

These days, paraffin heaters do not smell. This is due to the very good quality of the paraffin used on the one hand (we recommend Firelux) and the quality and composition of the wicks, which also serve as filters, on the other.

Only when a heater is turned on or off is it possible that it may cause an odour because the heater does not operate at full capacity straight away – the wick first has to burn evenly, like a candle.

 

Question 2: Does the heater need a lot of oxygen?

Oxygen is always required for combustion. This concept applies in our Zibro heaters too. The heater uses the oxygen in the room in which it is placed. If a room is ventilated normally, there will be sufficient oxygen in the room. A number of our appliances feature an electronic safeguard that switches the heater off if there is insufficient oxygen in the room.

 

Question 3: Is moisture generated during the heating process?

Zibro heaters generate approximately just 1 litre of water vapour per litre of fuel burned. This is very little. Paraffin heaters are even frequently used to dry out cellars, for example.

 

Question 4: Are the heaters safe?

All of the heaters are safe; they are marked with the CE, NF or GS symbol and some of them also feature an electronic safety system. In addition, the appliances cut out automatically if they are bumped into or tip over.

 

What fuel is suitable?

We recommend you use Firelux, which is free of aromatics and low in sulphur. Its combustion is clean, so the lifespan of your heater and your wick is increased. Avoid using lamp oil, as this will quickly clog up the wick and also smells when burned.

 

Question 1: How should the air conditioner be transported?

The air conditioner should be transported in an upright position and in its original packaging to prevent it from being damaged!

 

Question 2: Can I use the air conditioner directly after buying it?

No. Like a fridge or freezer, the appliance should be left to stand upright for at least two hours after being moved. We even recommend you wait 24 hours before using it.

 

Question 3: My remote control isn’t working. Why is this?

The batteries may be dead or your appliance may be in direct sunlight or is being heated locally in some other way, which will affect the remote control signal.

 

Question 4: How long does it take for a room to be cooled?

This depends on what’s in the room, what materials the room is made of, the thermal load, etc. The answer to this question varies for every room and every situation.

 

Question 5: Do the air conditioners use a lot of electricity?

At an output of 2.9 kW, an air conditioner’s electricity consumption is just 1.1 kW. The appliance’s cooling capacity is therefore not equal to its electricity consumption.

 

Question 6: If a portable air conditioner’s tube is supposed to be hung out of the window, doesn’t this mean all the heat can come back in?

Yes, it does. You therefore have to minimise the air that’s able to flow in through the open window. To achieve this, please also use the foam components provided.

 

Question 7: Can the portable air conditioner’s air tube be extended?

No, the portable air conditioner’s air tube may not be extended. The shorter the tube, the better. In addition, the tube should not be bent sharply.

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